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UK Terms of Use



These are the Terms and Conditions governing the repair of your product by Fossil U.K. Ltd., Featherstone House, Featherstone Road, Wolverton Mill, Milton Keynes MK12 5TH, United Kingdom (“Fossil”).  By checking the box that you accept these Terms and Conditions, you agree to enter into a binding legal contract with Fossil under this Terms and Conditions:



Fossil will provide you with an estimate of the charges for your repair (if any).  The estimate is based upon information you provide, without Fossil’s assessment of the actual work that will need to be done. It is possible that once your product is sent to Fossil for repair and assessment, the actual charges for the repair will deviate from the estimate. You will be contacted after Fossil’s assessment with the actual charges for the repair work (if any).



After receiving, Fossil will check the scope of repair to be done. If the repair of your product will incur service charges, Fossil will repair your product as described and for the charges (including, if applicable, shipping and handling charges) shown in your service proposal.



When the product is covered by warranty, Fossil will perform the repairs without repair charges and free of additional costs under the terms of the warranty, provided that you have presented satisfactory proof of the product’s eligibility for such repairs. As a satisfactory proof Fossil accepts appropriate stamp in the Warranty Booklet and or the invoice for your product. If you send your product in for repair, believing that the repair is covered under the warranty, but Fossil determines, in its reasonable discretion, that the repair is not covered under the warranty, Fossil will seek your approval of a service proposal for the repair. If you do not respond to Fossil’s revised service proposal, your product may be sent back to you without being repaired. If you authorize Fossil to conduct the non-warranty repair, you will be charged the additional fees agreed to in the service proposal. If you do not authorize Fossil to conduct the non-warranty repair, your product will be returned to you without being repaired.



When the repair requested is not-covered by warranty, upon receipt of your product, Fossil will determine what repairs are needed and Fossil will provide you with a service proposal. If you do not respond to Fossil’s service proposal within 45 days after first notification the latest, Fossil may send the product back to you without being repaired. If you authorize work under the service proposal, you will be charged the fees agreed to in the service proposal. If you do not authorize the work in a service proposal or do not respond to a service proposal, Fossil will send the product back to you without being repaired.



If you submit an order through the online repair portal, but Fossil does not receive the product covered by the order within 30 days of the order date, Fossil will attempt to send you a reminder to ship your product in for repair. Fossil will provide such notice to you at the email address you furnished when you authorized the repairs. If, after Fossil sends the reminder, your product is still not received by Fossil within an additional 60 days, Fossil will cancel the order. In this case no contract and/or legal binding effect will arise for Fossil.



In repairing your product Fossil may use new, used or reconditioned parts. Fossil will retain the replaced part that is exchanged under repair service as its property, and the replacement part will become your property. Replaced parts are generally repairable and are exchanged or repaired by Fossil for value.



If Fossil repairs your product under warranty, the repairs will be covered solely by the terms of the warranty and applicable provisions of law. If your product is repaired outside of warranty, Fossil warrants (1) that the repairs will be performed in a competent and workmanlike manner and (2) that all parts used to repair your product will be free from defects in materials and workmanship for a period of 90 days, unless otherwise specified by Fossil or provided by law. The warranty on parts is an express limited warranty. If a defect exists in a replacement part during the part’s warranty period, at its option, Fossil will (1) repair the part, using new, used or reconditioned replacement parts, (2) replace the part with a new, used or reconditioned equivalent part, or (3) refund the fair market value of the part, as determined by Fossil.



These Terms and Conditions are governed by UK Law. If any provision of these Terms and Conditions is held to be illegal or unenforceable, that provision will no longer be part of the Terms and Conditions, and the rest of Terms and Conditions shall remain valid and enforceable as though that provision never was a part of them.

Alternative Dispute Resolution:
An Online Dispute Resolution Platform has been introduced by the European Commission. You may access this platform via the follow link:



These Terms and Conditions are the only ones that govern Fossil’s repair of your product. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to Fossil. No third parties have the authority from Fossil to vary any of these Terms and Conditions.



You agree and understand that it is necessary for Fossil to collect, process and use your data in order to perform the service and support obligations under these Terms and Conditions. Fossil will protect your information in accordance with Fossil Privacy Policy available at URL :



In accordance with your statutory rights, you have 14 days within which to cancel your repair, starting from the day after the day you confirm the order for service.

Please note that after this 14 days period has expired, you will lose your right to cancel the repair. Should you exercise your right to cancel within the 14 days period, Fossil will reimburse to you all payments received from you including the costs of delivery and return your Product.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by sending email to

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.