COVID-19 (CORONAVIRUS) UPDATE – As part of our commitment to protect our guests and employees while minimizing the spread of COVID-19, we have implemented additional safety measures. Part of our enhanced safety includes parcels being quarantined for three days before we enter them into our system. Due to us quarantining the product, please allow 7-10 days after your parcel is signed for at your local hub before we initially contact you through email.

Please know we truly appreciate your patience as we ensure the successful repair of your items and the safety of our employees. For any additional questions, reach out to your local Customer Care team seven days a week from 9 am - 5 pm.

Please stay safe, and thanks for allowing us the opportunity to service your watch.

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Repair Services

Need a battery replaced? Movement serviced? Links added or removed from your watch band? We're here to help. Start your repair request now or click to learn more about Fossil Group repair options.

Step 1

Find Your Brand

Select your brand and product category. Place a repair request for traditional watches wearables and jewelry. Get service information for sunglasses and leather.

Step 2

Choose Your Repairs

Create a repair request, print out the shipping label and send your product to our service center.

Step 3

Track. Approve. Pay.

Receive email updates, get a quote for actual repair/service cost, make a payment and track your repair status online.

Step 4

Receive Your Product

Your repaired/serviced product will be shipped back to you.