COVID-19 (CORONAVIRUS) – AN UPDATE FOR OUR EUROPEAN GUESTS: We are pleased to announce that following the temporary closure of our Service Centre caused by the COVID-19 pandemic, we are excited to start a phased re-opening. Please note that as part of our re-opening additional safety measures are in place to protect our employees and to minimize the spread of COVID-19. Due to the additional safety measures, you may experience a delay in when we initially contact you and longer than usual repair times. Please know we truly appreciate your patience as we ensure the successful repair of your items and the safety of our employees. For any additional questions, reach out to your local Customer Care team seven days a week from 9 am - 5 pm. Stay safe and thanks for giving us the opportunity to service your watch.

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Repair Services

Need a battery replaced? Movement serviced? Links added or removed from your watch band? We're here to help. Start your repair request now or click to learn more about Fossil Group repair options.

Step 1

Find Your Brand

Select your brand and product category. Place a repair request for traditional watches wearables and jewelry. Get service information for sunglasses and leather.

Step 2

Choose Your Repairs

Create a repair request, print out the shipping label and send your product to our service center.

Step 3

Track. Approve. Pay.

Receive email updates, get a quote for actual repair/service cost, make a payment and track your repair status online.

Step 4

Receive Your Product

Your repaired/serviced product will be shipped back to you.